Description Gift Shop Attendant Company: Verde Canyon Railroad Location: Clarkdale, Arizona Reports to: Boxcar Gift Shop Lead Classification: Non-exempt, Hourly, Full-time/Part-time Position Summary The Gift Shop Attendant is responsible for providing friendly and efficient customer service, accurately processing sales transactions, maintaining a clean and organized store, and assisting guests with merchandise inquiries. This role supports a positive guest experience while meeting Verde Canyon Railroad’s standards for safety, service, and operational efficiency. Key Responsibilities Guest Service & Sales • Assist guests with merchandise questions and promote purchases to support overall sales goals. • Accurately process sales using the POS system, handle payments, and provide correct change. • Pack and ship customer orders as requested and assist with related inquiries. Shop Operations & Merchandising • Maintain a clean, organized, and welcoming store environment. • Restock shelves, organize displays, and assist with merchandise presentation to enhance the guest experience. • Support inventory counts to ensure accurate stock levels. • Receive, unpack, inspect, price, ship and stock incoming merchandise. • File invoices and purchase orders as directed by the Gift Shop Lead. • Perform other duties as assigned to support business operations and team needs. Requirements Qualifications & Requirements ? High school diploma or equivalent. ? Must be at least 18 years of age. ? One year of retail or customer service experience is preferred. ? Must pass a drug screening and criminal background check. ? Ability to stand for extended periods and lift up to 50 lbs. unassisted. ? Strong interpersonal and communication skills for effective guest and team interactions. ? Organized and detail-oriented with solid time management skills. ? Comfortable using a Point of Sale (POS) system and handling cash transactions accurately. ? Flexible to work weekends, evenings, and holidays as required. ? Positive, professional, and team-oriented demeanor. Work Environment & Expectations ? Position may be full-time or part-time based on operational needs (generally 30+ hours per week or 80 hours per pay period). ? Maintain a proactive approach to delivering excellent customer service while completing store upkeep tasks reliably. ? Present a professional appearance at all times, including adherence to company grooming and cleanliness standards. ? Follow all company policies, procedures, and behavioral expectations consistently to support a positive guest experience and workplace culture. ? Perform other duties as assigned to support business operations and team needs. ? Flexible availability, including weekends and all days of the week, based on operational needs. ? Ability to perform duties for extended periods in environments with high heat and direct sun exposure.