Description Position Data: Grade: 6 Status: Non-Exempt Reports to: Intensive Services Coordinator Basic Function or Position Summary: Provide Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. Salary $18.81/hourly Security Clearance: Level 1 V,A,C,R Requirements Position Responsibilities and Specific Duties: · Assist in the provision of crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons presenting for Mobile Crisis Services. · Assist in the facilitation of stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety. · Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family. · Maintain on-call availability by work issued cell phone during scheduled shifts. · Data reporting and analysis as a function of service quality improvement. · Maintain confidentiality and comply with the code of ethics. · Promote the Agency mission. · Maintains consistent professional customer service. · Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency. · Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required. · Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager. · Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism. · Promote positive internal and external relationships. · Other duties as assigned by supervisor. Key Working Relationships: A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, and other COI staff B. External: Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals. Supervisory Scope: This job has no supervisory responsibilities. Organizational Responsibilities: • Adhere to all policies, procedures, and protocols. • Gathers appropriate documentation and tracks outcomes. • Maintain customer files inputted into CAPTAIN • Complete required progress reports on time. • Participates in organizational committee structures as appropriate. • Participates in organizational and divisional management systems. Knowledge, Skills Required: · Bachelor’s Degree in a human services field. · Experience in Crisis Intervention with the Mentally Ill population required. · Possess a working knowledge of community services and agencies · Has knowledge and skills necessary to modify interventions and care according to the customer’s age. · Excellent oral; written communications skills · Ability to work as part of a team required. · Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment. · Bilingual (Spanish) preferred. Special Requirements: • Must be able to always provide consistent even tempered customer service • Must be able to work evenings, nights, weekends and holidays. • Valid Driver’s License and reliable transportation • Ability to lift up to 50 pounds with or without reasonable accommodation. • Completes all OMH requirements. • Must maintain a working telephone • Works compassionately with a diverse population • Experience navigating community programs