Description Position Data: Grade: 2 Status: Non-Exempt Reports to: Intensive Services Coordinator Basic Function or Position Summary: Provide peer-to-peer support and follow-up services to Chautauqua County Residents accessing Mobile Crisis Services from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. May provide follow-up peer support during daytime weekday hours, as needed. Salary $16.32/hourly Security Clearance: Level 1 V,A,C,R Requirements Position Responsibilities and Specific Duties: • Assist in the stabilization of Chautauqua County residents experiencing acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety. • Provide individual support, clinically driven self-disclosure, and modeling to assist in crisis stabilization and increased self-sufficiency. • Provide follow-up to assist customers in accessing and navigating needed services, self-help centers, groups, and other social, church, and recreational clubs. • Maintain on-call availability by work issued cell phone during scheduled shifts. • Data reporting and analysis as a function of service quality improvement. • Maintain confidentiality and adhere to the code of ethics. • Promote the Agency mission. • Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency. • Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required. • Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism. • Assist in delivering marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Intensive Services Coordinator. • Promote positive internal and external relationships. • Other duties as assigned by supervisor. Key Working Relationships: A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, Other COI staff B. External: All emergency service providers such as police departments, Hospital emergency departments, Hotline services, Other mental health providers, Community resources, Human service professionals. Supervisory Scope: This job has no supervisory responsibilities. Organizational Responsibilities: • Adhere to all policies, procedures, and protocols. • Gathers appropriate documentation and tracks outcomes. • Maintain customer files inputted into CAPTAIN as assigned. • Complete required progress reports on time. • Participates in organizational committee structures as appropriate. • Participates in organizational and divisional management systems. Knowledge, Skills Required: • Personal familiarity with the Mental Health Service Network (Required) • Completion of approved peer advocacy training offered through the Academy of Peer Services preferred. • High School Diploma or GED; College degree in Human services field preferred. • Has knowledge and skills necessary to modify interventions and care according to the customer’s age. • Possess a working knowledge of community services and agencies • Excellent oral; written communications skills • Ability to work as part of a team required. • Must be able to demonstrate initiative, resourcefulness and use sound judgment. • Bilingual (Spanish) preferred. Special Requirements, if any: • Must be able to always provide consistent even tempered customer service • Must be able to work evenings, nights, weekends and holidays. • Valid Driver’s License and reliable transportation • Ability to lift up to 50 pounds with or without reasonable accommodation. • Completes all OMH requirements. • Must have internet access at home in order to utilize programs essential to the position • Works compassionately with a diverse population • Experience navigating community programs