Join our team at Joyce Manufacturing as a Customer Service Representative specializing in residential building products. In this role, you will serve as a key point of contact for dealers and home improvement companies, assisting with warranty and non-warranty service inquiries, processing various requests, and coordinating with internal teams to ensure timely and effective resolution of customer concerns. The ideal candidate is highly organized, detail-oriented, and committed to delivering outstanding customer service. This is a full-time position that reports to the company Headquarters Monday through Friday. Flexible with start and end times. What you’ll do • Answer incoming customer calls and respond to inquiries professionally, accurately, and in a timely manner. • Using Fenevision, process warranty claims, service requests, and related documentation while maintaining a high level of customer satisfaction. • Support customers with troubleshooting resources and process guidance. • Collaborate with internal departments, including Field Service, Sales, Engineering, Logistics, Plant Operations, and Management—to resolve customer concerns and order-related issues. • Expedite special requests and coordinate solutions to meet customer deadlines and expectations. • Maintain a positive, flexible, and solution-oriented approach when addressing customer concerns and changing priorities. • Perform clerical and administrative tasks, including data entry and documentation management. • Support departmental goals and perform other duties as assigned. Preferred • 2–3 years of customer service experience in a manufacturing, service, office, or related environment. • Experience supporting service requests, order entry, or customer account management. • Prior experience and knowledge of building materials, windows, and doors. Minimum Requirements • High School Diploma or equivalent required. • Previous experience in customer service or sales. Experience in the window & door industry, building maintenance or construction is desired, but not required. • Excellent verbal and written communication skills, with a proven ability to handle customer escalations calmly and professionally. • Task-oriented with sense of urgency. • Ability to establish relationships with customers, vendors, and employees alike. • Working knowledge of Microsoft Office. Microsoft Word & Excel required. • Knowledge of ERP system FeneVision preferred but not required, training provided. • Team player with excellent interpersonal and communication skills. • Capacity to juggle inbound calls, quoting, and service requests simultaneously without sacrificing attention to detail. • Analytical mindset to interpret customer data and help improve overall satisfaction and efficiency. Benefits: • Health, dental, and vision insurance • 401(k) and Company Match • Vacation Time • PTO Salary: Competitive hourly pay based on experience, typically ranging from $20–$25 per hour. Exceptional candidates with directly relevant experience may be considered above this range.