Description Summary: We are seeking a compassionate, organized, and detail-oriented Front Desk / Medical Assistant to join our psychiatry practice. This role supports both front office operations and clinical workflows to help deliver high-quality mental health care. The ideal candidate will provide excellent patient service, assist providers with patient care activities, maintain accurate records, and protect patient confidentiality at all times. Key Responsibilities: • Clinical Support: • Assist psychiatrists, nurses, and other clinical staff with patient assessments, visit preparation, and care coordination. • Prepare patients for appointments, including obtaining vital signs, updating medical histories, and documenting relevant information accurately. Administrative Duties: • Schedule, confirm, and manage patient appointments while maintaining an organized appointment calendar. • Answer phone calls, respond to patient inquiries, and route messages promptly and professionally. • Process patient information and maintain accurate medical records in compliance with HIPAA and practice policies. • Support insurance verification, prior authorizations, billing inquiries, and other administrative tasks as needed. Front Desk and Patient Service: • Greet patients and visitors warmly, assist with check-in and check-out, and ensure a positive patient experience. • Verify demographic and insurance information, collect required forms, and communicate next steps clearly to patients. Patient Care: • Provide compassionate support to patients and their families during visits. • Provide general information about office procedures, treatment plan follow-up, medication refill processes, and available mental health resources within scope of role. • Assist with referrals, records requests, and coordination with outside providers or agencies as directed. Team Collaboration: • Collaborate with providers and administrative staff to support efficient patient flow and continuity of care. • Participate in team meetings, follow established protocols, and contribute ideas for improving practice operations. Requirements Qualifications: • High school diploma or equivalent required; Medical Assistant certification preferred. • Previous experience in a psychiatric, behavioral health, medical office, or patient-facing healthcare setting preferred. • Medical Assistant Certification strongly preferred • Excellent communication, customer service, organization, and interpersonal skills. • Ability to handle sensitive and confidential information with professionalism and discretion. • Proficiency with electronic health record systems, scheduling software, and standard office technology. Key Competencies • Analytical and problem-solving skills • Attention to detail and accuracy • Time management and prioritization • Customer Service Orientation • Professional communication • Team collaboration • Confidentiality and compliance awareness • Ability to view and enter data accurately into electronic systems. • Ability to communicate effectively by phone, email, and in person. Physical Requirements • Prolonged periods of sitting at a desk.