Description Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service. The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks. Essential Functions • Promptly meet and greet every service customer in a friendly and courteous manner. • Listen to customers' reasons for bringing their vehicle to the service department. • Offer logical diagnostic services or repairs to satisfy the customers' concerns. • Provide accurate estimates for all the services or repairs recommended. • Maintain open communication with technicians and the shop foreman regarding job status updates. • Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues. • Make policy adjustments within the guidelines and budgets established by management. • Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry. • Write and complete work orders, explain the work done to the customer, and collect payments. • Strive to ensure that every customer is very satisfied with the level of service the shop offers. • Provide superior customer service at all times. • Make yourself available for and complete all required and additional training the Company offers. • Perform other duties as required by management. • Adhere to company policies and legal regulations at all times when conducting business. #tires #tiretech #commercialtires #servicetech #OKC #oklahoma Requirements • Customer Service background • Automotive background • Strong phone skills • Able to stand for long periods • Ability to work with a computer system • Learn the Tiremaster program • Prefered Bilingual Work Environment & Physical Demands • Tire shop environment • Regular standing, walking, bending, and lifting • Ability to lift up to 50lbs Compensation & Benefits • Competitive pay commensurate with experience • Comprehensive benefits package, including: • Medical, dental, and vision insurance • Supplemental Insurance • Paid time off and holidays • 401 (k) with company matching up to 4%