Description SCHEDULE: On-Call, As Needed. On-Call, As Needed. 6:45am-3:15pm, Essential position during weather emergencies. Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) LOCATION: 170 Morton St. Jamaica Plain, MA 02130 The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio SUMMARY OF THE POSITION: The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The Relief GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Relief GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements QUALIFICATIONS: EDUCATION/TRAINING: REQUIRED: • High School diploma or GED PREFERRED: • Valid MA driver’s license in good standing • Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: • Minimum of one (1) year of experience in the Human Services field PREFERRED: • Administering Narcan and CPR in a work setting • Knowledge in the areas of addiction, recovery, and mental illness • Knowledge of issues pertaining to the homeless • Knowledge of area resources