Description Reports To: Billing Manager Employee Status: Non-Exempt (Regarding Overtime) Position Summary: Under general supervision, but in line with established PC&HC policies and procedures, provide a variety of service functions. Essential Functions • Represent PC&HC to the patients/customers in a courteous and professional manner. Provide prompt, efficient and accurate service. • Perform insurance/billing clerical duties, including review and verification of patient account information against insurance program specifications. • Resolve routine patient billing inquiries and problems. • Follow up on balances due from insurance companies and patients. • Enter data electronically to process charges, payments, denials and adjustments with practice requirements. • Send monthly statements to patients with outstanding balances. • Establish patient payment plans. • Assist providers with proper coding • Assist with insurance verification as necessary • Assist PSR and call center with billing questions • Work with Office Manager on front office billing issues • Reconciliation of monthly lab and X-ray invoices • Reconcile online payment portals with EMR daily. • Improve the patient experience and health care processes and help assure the provision of high-quality health care, as well as an ongoing process of performance improvement. • Plan and organize work load to maintain efficient patient operations in the Health Center. • Maintain a strong customer focus while working collaboratively within the teams multiple demands and patient needs. • Treat all patient information confidentially and in accordance with established guidelines. Marginal Functions • Prepare and upload claims for insurance companies. • Transfer and manage all collection accounts. • Submit monthly bad debt list to finance director. • Balance daily payment reports and prepare daily bank deposits. • Assist patients with patient fee waivers • Appeal denied claims and routinely follow up on unpaid claims • Process patient and insurance refunds • Monthly reports and month end close process • Perform all other duties as required or assigned.