Description Key Responsibilities: Quality Management • Develop, implement, and maintain quality assurance programs and procedures to ensure compliance with local, state, and federal regulations Auditing and Monitoring • Conduct regular audits and evaluations of EMS operations, patient transport processes, and documentation to identity areas for improvement Data Analysis • Collect and analyze data on service quality, patient outcomes, and operational efficiency; prepare reports and make recommendations based on findings. Training and Development: • Design and deliver education training for emts/medics on quality assurance practices, policies, and compliance requirements. Collaboration: • Work closely with operational teams to promote a culture of quality, safety, and continuous improvement. Incident Investigation: • Lead investigations into quality-related incidents, ensuring proper documentation and corrective actions are implemented. Regulatory Compliance: • Stay updated on industry regulations and standards; ensure company practices align with these requirements. Requirements Qualifications: • Experience in quality assurance, preferably within the healthcare or EMS industry but not needed, we provide training. • Familiarity with relevant regulations (e.g., HIPAA, ISO standards) and quality improvement methodologies (e.g., Six Sigma, Lean). • Strong analytical skills, attention to detail, and the ability to communicate effectively with diverse stakeholders. • Certification Essential Functions: • Must be physically able to type or work at a keyboard for most of the day. • Must be able to view and read from a screen for long periods of time