Description On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The Customer Service Crewmember will provide excellent customer service and a simple, seamless experience that our customers appreciate. Assist customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment. Responsibilities: • Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems. • Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance. • Handles denied boarding and re-accommodation of customers. • Communicates to customers regarding flight status and updates. • Maintains error-free accuracy of data entry in company DCS system • Achieves zero customer satisfaction complaints • Contributes to station on-time performance. • Attends and participates in safety briefings and meetings. • Maintains knowledge of federal and company requirements and provide customer education to ensure compliance. • Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures. • Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed. • Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner. • Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers. Requirements • High School Graduate or General Education Degree (GED). • Must possess a valid US state driver's license. • Must have the flexibility to work in a sometimes-stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime. • Become qualified and remain current in required disciplines. • Ability to stand and work in one location for up to four hours at a time. • Maintain personal appearance that display a positive representation of the company. • Ability to work in extreme weather conditions. • Ability to lift/push/pull up to 70 pounds. • Must be willing and able to pass FBI background check and obtain Airport security badge. X-Factors: • Previous employment as a front-line customer service provider, airline experience is a plus. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer.