Description The Inside Sales Representative / Material Coordinator is responsible for providing exceptional customer service, sales support, inventory coordination, shipping and receiving activities, and warehouse support. This role serves as a key link between customers, vendors, Account Managers, and operations personnel to ensure timely order fulfillment and customer satisfaction. The position combines inside sales responsibilities with material coordination functions and plays a critical role in supporting branch operations, inventory accuracy, and customer relationships. Essential Duties and Responsibilities Customer Service & Sales Support • Receive and process customer orders via phone, email, customer portals, and walk-in inquiries. • Provide order status updates, pricing information, and product availability. • Prepare and process quotations. • Assist customers with product selection and technical recommendations. • Process returns, credits, and exchanges. • Partner with Account Managers to support customer accounts and sales growth. • Develop and maintain professional relationships with customers and vendors. • Resolve customer concerns and escalate issues when appropriate. Material Coordination & Inventory Management • Coordinate the flow of materials, parts, and assemblies to support customer orders and operational requirements. • Receive, inspect, and verify incoming shipments. • Process outbound shipments accurately and on time. • Maintain inventory accuracy through cycle counts and inventory reconciliation. • Assist with annual physical inventory counts. • Research and resolve inventory discrepancies. • Coordinate transfers and movement of materials within the facility. • Support inventory replenishment activities as needed. Shipping, Receiving & Warehouse Operations • Prepare shipments using approved carriers and shipping systems. • Coordinate domestic and international shipments as required. • Prepare shipping documentation including packing slips, bills of lading, and related paperwork. • Maintain organized warehouse, stock, dock, and staging areas. • Operate material handling equipment in accordance with company guidelines. • Ensure shipping and warehouse equipment are maintained and operating properly. • Assist with customer pickups and will-call orders. • Follow all safety procedures and identify unsafe conditions when observed. Administrative & Operational Support • Maintain accurate records within order management and inventory systems. • Support branch operations through cross-functional collaboration. • Assist with special projects and operational initiatives. • Participate in training and professional development opportunities. • Perform other duties as assigned. Requirements Position Requirements • High School Diploma or GED required. • Previous customer service, inside sales, warehouse, inventory, or branch operations experience preferred. • Strong communication and interpersonal skills. • Ability to manage multiple priorities in a fast-paced environment. • Strong organizational and problem-solving abilities. • Proficiency with Microsoft Outlook, Word, and Excel. • Experience using ERP or order management systems preferred. • Ability to work independently while contributing to a team environment. • Commitment to providing exceptional customer service. Physical Requirements & Work Environment • Ability to regularly use office equipment and computer systems. • Frequent communication with customers, vendors, and coworkers. • Ability to lift and move materials within established safety guidelines. • Ability to stand, walk, bend, and reach throughout the workday as needed. • Ability to work in both office and warehouse environments. • Ability to safely operate material handling equipment following training and certification requirements.