Description Service Advisor Trainee About the Role The Service Advisor Trainee supports the service team while learning dealership processes, customer communication, and repair order workflow. This role prepares for advancement into a full-Service Advisor position. Essential Functions / Key Responsibilities • Assist with customer check-in and documentation. • Learn repair order creation and estimate building. • Support MPI communication to customers. • Coordinate internal communication with technicians. • Learn scheduling and appointment processes. • Assist with customer updates and follow-up. • Shadow experienced Service Advisors. • Support service drive organization and vehicle staging. • Assist with closing repair orders. • Learn warranty and compliance basics. Additional Responsibilities Support service drive cleanliness and workflow. Requirements Qualifications • Customer service experience preferred. • Interest in automotive repair and service. • Ability to learn quickly and take direction. • Strong communication and multitasking ability. Work Environment Service drive and office environment. Physical Requirements Standing for long periods Schedule Full-time; weekends may be required. KPIs • Training Milestones • Customer Interaction Quality • RO Accuracy Progress