Description Service Advisor About the Role The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process. Essential Functions / Key Responsibilities • Greet customers and document vehicle concerns. • Create repair orders and estimate repairs. • Communicate technician findings and recommend services. • Obtain approvals and maintain clear communication with customers. • Handle phone calls, scheduling, and appointment management. • Review MPI results with customers. • Coordinate with Parts and Technicians on repair timelines. • Close repair orders and review final invoices. • Support warranty documentation as needed. • Maintain CSI expectations and follow-up processes. Additional Responsibilities Assist with customer transportation and rental arrangements. Requirements Qualifications • 1–2 years service advisor experience preferred. • Strong customer service and communication skills. • Ability to learn DMS and scheduling systems. • Automotive knowledge preferred. Work Environment Service drive and office environment. Physical Requirements • Standing for long periods • Customer interaction throughout the day Schedule Full-time; includes Saturdays. KPIs • CSI Scores • RO Accuracy • Sales per RO • Follow-Up Completion Compensation • $48,000–$180,000+/yr (based on experience and performance)