Description Primary Job Duties: • Supports the Group Services department as the #2 to the Group Services Manager • Responsible for coordinating the setup and breakdown of all group services events through utilization of the Group Services Hosts and Leads • Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract • Ensures Group Services team is delivering food and drinks in a timely manner, per contract specifications • Maintains the overall cleanliness and organization of event space • Maintains appropriate levels of food for duration of group event • Communicates with kitchen regarding food cook and pickup times • Ensures event host/hostess is greeted in a timely manner upon arrival, per contract specification • Resolves all guest issues in a timely manner, involving the appropriate level of management where necessary • Design and distribute schedules for all group services staff, controlling labor to meet standards • Oversees the training of all Group Services team members • Maintain uniform standards and a professional appearance Requirements Physical Requirements: • Standing for long periods of time with frequent bending and turning • Must be able to lift 40 lbs • Must be able to communicate with guests appropriately Special Requirements: • Must be at least 18 years old • Must be able to read, write, and speak English • Must possess a valid Food Handler’s Certificate or other similar license per local code • Must possess a valid TABC or other legal license to sell/serve alcohol per local code • Obtain training certification per company policy Standard Company Expectations: • Goes beyond the normal expectations without compromising the company mission, vision and values. • Demonstrates the ability to be courteous and accountable in all situations. • Responding to guests’ special requests in a courteous and accountable fashion. • Monitors the consistency of the product provided to all guests. • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers. • Cooperates with all team members when assigned additional tasks and listens to others with compassion. • Seeks knowledge from multiple sources and learns from past experiences for future development and growth. • Maintains appearance and/or uniform standards. Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.