Description Primary Job Duties: • Responsible for coordinating setting up, cleaning, and maintaining the party room/lane • Assist with birthday tours, booking of birthdays, planning, and day of party execution • Assist with serving food, beverages, and cake to party guests • Assisting with delivering the best possible experience for birthday clients and helping resolve minor guest issues • Assist with training of new hire party hosts and event coordinators • Assist with managing the hosts and event coordinators on shift • Close out party payments through the POS system • Monitor parties to ensure they adhere to strict party timing schedule • Assist with maintaining party supplies at par levels • Assist as needed in other areas as requested by a lead or manager • Maintain uniform standards and a professional appearance Requirements Physical Requirements: • Standing for long periods of time with frequent bending and turning • Must be able to lift 40 lbs • Must be able to communicate with guests and explain packages Special Requirements: • Must be at least 16 years old (18 yrs old to serve alcohol with valid TABC) • Must be willing to sing Happy Birthday and be comfortable leading a group of guests • Must possess a valid Food Handler’s Certificate or other similar license per local code Standard Company Expectations: • Goes beyond the normal expectations without compromising the company mission, vision and values. • Demonstrates the ability to be courteous and accountable in all situations. • Responding to guests’ special requests in a courteous and accountable fashion. • Monitors the consistency of the product provided to all guests. • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers. • Cooperates with all team members when assigned additional tasks and listens to others with compassion. • Seeks knowledge from multiple sources and learns from past experiences for future development and growth. • Maintains appearance and/or uniform standards. Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.