Description POSITION: Resident Care Coordinator REPORTS TO: Health and Wellness Director FLSA: Exempt OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive. POSITION SUMMARY: The Resident Care Coordinator (RCC) supervises and evaluates the care of residents in a memory care and assisted living facility. Schedules and trains care staff, and ensures the clinical services are delivered in accordance with regulations and professional standards. ESSENTIAL JOB FUNCTIONS: • Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision. • Coordinating patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met. • Coordinate follow-up appointments and refer patients to specialists as needed. • Looks for ways to improve the quality of patient care provided by the facility. • Works to create efficient systems and workflows within the clinic. • Attend departmental meetings and stay up to date on all business initiatives related to the clinic. • Meet with patients and patient families to ensure their needs are being met and resolve any issues or complaints that arise. • Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS). • Attend all required all staff meetings. • Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents. Requirements EXPERIENCE, QUALIFICATIONS & SKILLS: • CNA, or HCA license. • Previous experience in assisted living. • A high school diploma or equivalent. • Meets all mandatory health and training requirements. • Maintains CPR and First aid certifications. • Demonstrates basic computer skills. • Able to work a flexible schedule, including weekends, holidays, and overtime, to meet the requirements of the position. • Be able to relate positively and communicate appropriately with residents, family, community members, volunteers, and other employees. • Ability to work independently. • Must have strong understanding of the English language sufficient to read and write and interpreting medical and administrative information. PHYSICAL DEMANDS: • The following physical demands are representative of those that must be met to successfully perform the essential functions of this position: • Walk/Stand – must be able to continuously walk and stand. • Environment Condition – must be able to perform work both inside and outside. • Sit – sit infrequently. • Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds. • Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds. • Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds. • Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available. • Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more. • Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less. • Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.