Description Summary: Nevada Pic A Part is seeking an experienced Call Center Manager to lead our Car Buying Department. As we strive to become a top leader in the automotive recycling industry, we are committed to providing a safe, clean, and helpful atmosphere for both employees and customers. The Call Center Manager will play a key role in driving customer satisfaction, leading a high-performing team, and contributing to departmental growth. This role requires a proactive, solution-oriented leader with excellent communication skills and a passion for team development. Requirements Call Center Manager Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115 Pay: $60,000-$70,000 a year plus performance-based bonus Hours: Full-time: 40 hours/week Company Overview: Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today! Qualifications: • Proven experience in call center management or customer service leadership, preferably in a fast-paced or automotive-related environment. • Proficient in Microsoft Office (Word, Excel, Outlook). • Strong leadership and team-building skills with a hands-on, motivational management style. • Excellent verbal and written communication skills. • Bilingual (Spanish/English) is a plus. • Strong problem-solving, analytical, and decision-making abilities. • Ability to multitask, prioritize responsibilities, and work both independently and collaboratively. • Self-starter with a proactive mindset and adaptability to change. • Experience in coaching teams to meet or exceed performance metrics and service standards. Essential Duties and Responsibilities: • Lead and oversee the daily operations of the Call Center within the Car Buying Department. • Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor employee performance. • Build, mentor, and manage a high-performing customer service team to ensure excellent guest service. • Drive performance through team development, coaching, and mentoring. • Adapt to evolving business needs and proactively address challenges. • Foster a positive, team-oriented work culture with a focus on accountability and continuous improvement. • Ensure all team members adhere to company policies and Standard Operating Procedures. • Set and monitor performance goals aligned with department and company objectives. • Maintain high standards of communication, professionalism, and customer satisfaction. Qualifications: • Proven experience in call center management or customer service leadership, preferably in a fast-paced or automotive-related environment. • Proficient in Microsoft Office (Word, Excel, Outlook). • Strong leadership and team-building skills with a hands-on, motivational management style. • Excellent verbal and written communication skills. • Bilingual (Spanish/English) is a plus. • Strong problem-solving, analytical, and decision-making abilities. • Ability to multitask, prioritize responsibilities, and work both independently and collaboratively. • Self-starter with a proactive mindset and adaptability to change. • Experience in coaching teams to meet or exceed performance metrics and service standards. Essential Duties and Responsibilities: • Lead and oversee the daily operations of the Call Center within the Car Buying Department. • Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor employee performance. • Build, mentor, and manage a high-performing customer service team to ensure excellent guest service. • Drive performance through team development, coaching, and mentoring. • Adapt to evolving business needs and proactively address challenges. • Foster a positive, team-oriented work culture with a focus on accountability and continuous improvement. • Ensure all team members adhere to company policies and Standard Operating Procedures. • Set and monitor performance goals aligned with department and company objectives. • Maintain high standards of communication, professionalism, and customer satisfaction. Benefits: • Health/Dental/Vision insurance (after 30-day probationary period). • 401 K with company matching after a year of employment. • Paid time off (after 90 days). • 9 paid working holidays. • Health/Dental/Vision insurance (after 30-day probationary period). • 401 K with company matching after a year of employment. • Paid time off (after 90 days). • 9 paid working holidays.