Description Position Summary Responsible for providing exemplary guest service in any of our restaurants by performing tasks including greeting & seating guests, preparing & dispensing food, and totaling tickets & accepting payment. Essential Functions • Operates cash registers to accept payment including monetary, coupons, and comp slips. • Makes change when applicable. • Greets guests and seats them at tables suitable to their needs as necessary. • Takes, prepares, and dispenses food orders as necessary. • Prepare cash receipts at closing. • Inspects dining and serving areas to ensure cleanliness and proper setup. • Speaks with customers to ensure satisfaction with food and service. • Performs general upkeep to designated areas. Stock merchandise and supplies as needed. • Assists other floor personnel on an as needed basis. • Performs all duties in accordance with Chinook Winds Casino Resort guest service standards. • Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services. • Provides input or recommendations for improvements and changes in processes or services. Requirements Position Qualifications WORKERS IN THIS POSITION MUST BE 18 OR OLDER Competency Statements Accuracy- Ability to perform work accurately and thoroughly. Communication Skills- Ability to communicate effectively with others verbally. Customer Oriented- Ability to take care of the guests’ needs while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. Education High school diploma or GED preferred. Experience One year of cash handling experience preferred. Computer Skills Experience with Point of Sale (POS) systems preferred. Certificates & Licenses Must obtain a Siletz Tribal Gaming License. Must obtain OLCC temporary permit before the start date and have OLCC Permit within 45 days of the start date. Must obtain a Food Handlers Permit within 30 days of start date. Must obtain VIP (Visually Intoxicated Person) Permit within 45 days of employment. Other Requirements Knowledge of regulations governing food preparation and service. Basic math skills. Physical Demands • Stand Constantly • Walk Constantly • Sit Not Applicable • Handling/Fingering Constantly • Reach Outward Constantly • Reach Above Shoulder Occasionally • Climb Not Applicable • Crawl Not Applicable • Squat or Kneel Occasionally • Bend Frequently Lift/Carry • 10 lbs or less Frequently • 11-20 lbs Frequently • 21-50 lbs Occasionally • 51-100 lbs Occasionally • Over 100 lbs Not Applicable Push/Pull • 12 lbs or less Frequently • 13-25 lbs Occasionally • 26-40 lbs Occasionally • 41-100 lbs Occasionally Other Physical Requirements Vision: Near and Far Sense of Sound Sense of Smell Work Environment Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. Working Conditions Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.