Description The Practice Representative serves as a key liaison between Georgia Eye Institute (GEI) and its patients, providers, and external partners. This position ensures a positive patient experience by managing front-office operations, patient interactions, and administrative duties with efficiency and professionalism. Key Responsibilities: • Greet and assist patients, ensuring a welcoming and professional environment. • Schedule and confirm patient appointments, coordinating with providers and clinic schedules. • Verify patient insurance information, collect copayments, and provide cost estimates for procedures. • Handle patient inquiries regarding billing, insurance, and general practice policies. • Maintain accurate patient records in the electronic health record (EHR) system. • Process and manage referrals, authorizations, and prior approvals as required. • Assist in patient check-in and check-out processes, ensuring timely and efficient service. • Communicate with providers, nurses, and technicians to ensure smooth patient flow and care coordination. • Support marketing and outreach efforts by promoting GEI’s services to new and existing patients. • Ensure compliance with HIPAA and other regulatory requirements. • Perform other administrative duties as assigned by the Practice Manager. Requirements • High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration or related field preferred. • Previous experience in a medical office, ophthalmology practice, or healthcare setting preferred. • Strong customer service and interpersonal skills. • Proficiency in electronic health records (EHR) and medical billing systems. • Knowledge of insurance verification and prior authorization processes. • Excellent organizational skills and ability to multitask in a fast-paced environment. • Strong verbal and written communication skills. • Ability to work collaboratively with patients, staff, and healthcare providers.