Description Job Title: Triage Technician Reports To: Clinical Manager Location: Savannah Employment Type: Full Time Job Summary: The Triage Technician is responsible for accurately gathering patient information, scheduling appointments based on patient needs, and serving as a key communication point between patients and the healthcare team. This role ensures efficient coordination of patient care while maintaining adherence to HIPAA and other regulatory standards. Key Responsibilities: • Accurately and efficiently record patient information. • Schedule patient appointments based on physician templates and patient needs. • Screen and question patients regarding their medical and ocular history. • Receive and manage calls related to patient medical history. • Answer medical questions clearly and politely, reviewing clinical charts when necessary. • Escalate complex issues to the Lead Triage Technician or Practice Manager. • Coordinate incoming patient referrals with providers and patients. • Manage and transmit necessary documentation requested by providers or pharmacies. • Maintain accurate records of patient contact in the Electronic Health System. • Adhere to HIPAA regulations and ensure data security. • Perform other duties as assigned by the Practice Manager. Requirements Education: • High school diploma or GED certificate • Training/courses in business office activities Experience: • Two or more years of call center experience Skills and Competencies: • Strong written, interpersonal, and telephone communication skills in American English • Cooperative attitude toward colleagues, management, and patients • Ability to solve problems and make sound decisions • Proficient in using Electronic Health Systems Preferred Qualifications: • Clinical experience in a healthcare environment