Description Duties: • Perform all administrative and direct patient care tasks in a clinical setting to patients at check out. • Obtain Lab/test results from outside as well as sending standing orders to designated labs • Processing prior authorizations for various tests MD orders • Contacting insurance companies to file appeals or obtain verbal authorizations for urgent treatment • Working closely with providers to coordinate patient care needs • Providing patients with referrals for continuing care • Educate patients about medical processes and procedure Requirements Qualifications: • Bilingual (Vietnamese Preferred) • Electronic Medical Records programs,(EPIC Preferred) • Customer Service Experience • Multiple Phone Lines/Experience in a fast paced work environment • Medical Terminology, OSHA and HIPAA training • Experience with Medicare, HMO and PPO insurance payers • Excellent verbal and written communication skills required • Proven problem solving, analytical and decision making skills • Strong computer skills (Microsoft Word, Excel and Outlook)