Description Service Advisor At Competition Subaru of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor—an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you. OUR COMMITMENT TO YOU: • Competitive Pay Plan • Medical and Dental • 401(k) Plan • Paid time off and vacation • Growth opportunities • Paid Training HOW YOU’LL CONTRIBUTE: • Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service. • Reports directly to the Service Manager and assists in strategy and reporting. • Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression. • Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction. • Schedule service appointments and create return appointments after service visits. • Ensures that the daily inventory of technicians' time is consistently sold to service customers. • Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability. • Perform complete and thorough walk-around vehicle inspections. • Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs. • Upon completion of service, clearly communicate the value provided to the customer via an active delivery process. • Utilize tools provided to ensure top performance. • Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability. • Reports to Service Manager. Requirements • High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience. • TOP PERFORMER • Thorough understanding and ability to engage in consultative selling techniques. • Service Advisor experience is required. A strong consultative sales background would be considered. • Self-motivated, able to work on their own and with others. • Fantastic communication skills with your customers in person or via email, text, and phone. • Clean driving record. • Willing to submit to a pre-employment background check.