Description University Physicians’ Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute Job Type: Full-time at UTMC Cancer Institute; Monday – Friday 7:30am – 4:00pm or 8:00am – 4:30pm Patient Financial Advocate responsibilities: • Serves as a direct point of contact with established and new oncology/hematology patients with financial/medical hardships. • Collaborates with clinical team, billing department, and patient accounts department. • Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs. • Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program. • Maintains office security by following safety and HIPAA procedures. Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, and more! Requirements • Approach all patients with compassion; have a desire to serve patients experiencing financial/medical hardships. • Must be reliable and have excellent follow up skills. • Must communicate professionally always. • Must be customer service oriented. • Must have the ability to be resourceful and proactive when issues arise. • Bachelor’s degree preferred or a minimum of 2 years’ experience within a medical setting. • Familiarity with health insurance, preferred. • Must be a self-starter and a team player. • Excellent telephone and customer service etiquette. • Attention to detail and good organizational skills. • Empathetic with good listening skills. • Bilingual (English/Spanish) a plus.