Description University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Palliative Care (Located within the UT Medical Center - Cancer Institute). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with physicians to provide a seamless patient experience. If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes: • Medical, Dental, and Vision Insurance • 401(k) with company match and immediate vesting • Short-term and Long-term disability • Life insurance • Critical Illness • Flexible Spending Accounts • Health Savings Account with Employer contribution • PTO, Sick leave, Bereavement leave • Employee Assistance Program • Fitness Center Job Responsibilities: • Coordinate patient flow to ensure efficient clinic operations • Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner) • Respond to patient inquiries and schedule appointments, referrals, and follow-up visits • Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed • Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times • Maintain accurate documentation, manage office supplies, and support daily administrative operations • Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience • Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor Requirements What We’re Looking For • Excellent multitasking, time management, and communication skills • Strong attention to detail and organizational ability • At least 6 months of experience in a medical office setting • In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.