About the Role We are looking for a Senior Executive – Order to Cash (O2C) to manage and support key activities across the customer order-to-cash cycle, including invoicing, accounts receivable, collections, customer reconciliations and cash application. The role requires strong accounting fundamentals, attention to detail, good analytical skills and the ability to coordinate effectively with internal teams and customers to ensure timely and accurate collections and closure of outstanding items. Key Responsibilities Order to Cash / Billing · Manage day-to-day activities across the Order to Cash cycle, from billing/invoicing through receipt and reconciliation. · Review customer billing information and ensure invoices are raised accurately and on a timely basis. · Coordinate with Sales, Operations, Customer Success and other teams for billing-related queries and discrepancies. · Assist in resolving billing issues, credit notes, debit notes and customer account adjustments. · Ensure appropriate documentation and approvals are maintained for billing-related transactions. Accounts Receivable & Collections · Monitor customer outstanding balances and ensure timely follow-up for collections. · Prepare and review AR ageing reports and identify overdue and high-risk receivables. · Coordinate with customers regarding outstanding invoices, payment status and account-related queries. · Track collection commitments and follow up on overdue payments. · Escalate long-pending or disputed receivables to the relevant stakeholders. · Support the team in improving collection efficiency and reducing overdue receivables. Cash Application & Reconciliation · Record and apply customer receipts accurately against outstanding invoices. · Perform customer ledger reconciliations and identify unapplied receipts, short payments, excess payments and other differences. · Coordinate with customers and internal teams to resolve reconciliation issues. · Ensure timely closure of open items in customer accounts. MIS & Reporting · Prepare regular AR ageing, collection and receivables MIS. · Track key O2C metrics such as collections, overdue receivables, DSO and unapplied cash. · Provide analysis of outstanding receivables and highlight significant movements or risks. · Support month-end and year-end closing activities relating to accounts receivable. Process & Compliance · Ensure O2C transactions are processed in accordance with company policies and accounting procedures. · Maintain proper supporting documentation for invoices, collections, credit notes and reconciliations. · Assist in audit requirements and provide relevant schedules and supporting documents. · Identify process gaps and suggest improvements to improve efficiency and accuracy. Who we're looking for: • · 2-4 years of relevant experience in Accounts Receivable, O2C, Order to Cash, Billing or Collections. • · Graduate in B.Com / M.Com / BBA (Finance) / equivalent qualification. • · Strong understanding of accounting and accounts receivable processes. • · Hands-on experience in customer reconciliation, ageing analysis and collection follow-ups. • · Good working knowledge of MS Excel / Google Sheets. • · Experience working on an ERP/accounting system. • · Good analytical and problem-solving skills. • · Strong attention to detail and accuracy. • · Good written and verbal communication skills. • · Ability to work independently and coordinate with multiple stakeholders.