Description Summary The purpose of this position is to interact with our guests and mirror Picazzo’s standards that align with our Core Values, Mission Statement and Culture. Host/Hostesses are responsible for positive interactions while assisting guests in a friendly, efficient and knowledgeable manner. They also facilitate the opportunity for guests with dietary restrictions to dine out at a safe establishment that recognizes the struggles of restrictions. At all times, Host/Hostesses are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Host/Hostesses are expected to have detailed menu knowledge as well as knowledge including, but not limited to, specials, directions, location, hours of operation and other relevant information. Responsibilities • Answers phone in professional manner with proper etiquette. • Able to multi-task while placing guests on hold to take care of in-person guests and vice versa. • Maintains a sense of urgency throughout the shift. • Acts as a true team member and recognizes areas to be helpful and supportive to other staff and guests alike. • Assist in food running, refills and other table service tasks, when needed. • Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items...etc. • Maintains clean and stocked stations as well as restrooms by conducting frequent status checks throughout the shift. • Suggesting dishes, informing guest’s about food preparation details, communicating specific customer needs to the cooks. • Maintaining proper dining experience, delivering items, fulfilling guest’s needs over the phone and in store. • Adheres to proper sidework duties, policies, and health department requirements. • Food hander certification within the county of employment. • Maintains excellent menu and allergen knowledge. • Able to work on feet for long hours. • Ability to lift up to 50 lbs. • Accepting guest payments, issuing receipts, returning change. • Performing basic cleaning tasks as needed or directed by supervisor. • Filling in for absent staff as needed. • Assisting with special events as needed. • Greet all guests and owners warmly with an appropriate greeting. • Adhere to grooming and appearance standards consistently. • Understands and can communicate products and services available at the restaurant. • Makes efforts to improve overall menu knowledge.