Job Summary: The IT Operations Lead is responsible for ensuring smooth IT operations, delivering exceptional end-user support services, and driving operational stability. This role involves managing high-availability systems, collaborating with cross-functional teams, and leading technical projects to align with organizational goals. Candidates with experience in enterprise-level IT environments, cloud operations, and compliance frameworks, especially in the travel or airline industry, are highly preferred. Must Have Skills (Mandatory) • Expertise in Microsoft technologies and applications. • Knowledge of IT infrastructure, applications, and compliance frameworks (ITIL, ISO, etc.). • Proficiency in high-availability networks, disaster recovery architectures, and cloud operations (AWS or Azure). • Technical support for hardware, software, and network issues. • IT project planning and execution experience. • Proficiency in Microsoft Office 365, Azure, virtualization, and Unified Communication platforms. • Expertise in firewalls, managed switches, web application firewalls, FTP, SFTP, LAN/WAN, and communication protocols. • ITIL Foundations V3 Certified with a solid release management process knowledge. • Proven expertise in IT infrastructure, architecture, applications development, and network operations. • Experience in a production 24/7 high-availability enterprise environment managing mission-critical systems (ERP, CRM, Travel Reservation Systems). Good-to-have Skills (Optional) • Experience in the travel or airline industry. • Strong understanding of backup, recovery, and data retention planning. • Proficiency in MS Office tools (Visio, Outlook, Word, Excel, PowerPoint). • Experienced in maintaining compliant operations and ensuring successful internal and external audits. Qualifications & Experience Education: • Bachelor’s degree in Computer Science, Computer Engineering, Business, or a related field. • Cloud certification (AWS or Azure) preferred. Experience: • 6+ years in IT operations. • 3+ years in a production 24/7 high-availability enterprise environment. • Extensive experience in infrastructure and operations design, deployment, and server/network management. • 2+ years with high-availability networks and disaster recovery architectures. Additional Requirements: • Candidates must have a car and a valid driving license. • Location: Abu Dhabi and Dubai.