Description Duties and Responsibilities • Work independently while maintaining full accountability for clinic operations in compliance with hospital internal controls, policies, and procedures. • Develop, implement, and maintain clinic-specific policies while ensuring alignment with hospital standards. • Oversee revenue cycle functions, including billing, collections, insurance payments, accounts payable, and regulatory compliance. • Monitor operational performance and proactively identify and implement process improvements. • Communicate effectively with the Director of Practice Management regarding clinic performance and needs. • Interview, hire, train, supervise, and, when necessary, terminate clinic staff • Maintain staff schedules, ensuring appropriate coverage at all times. • Conduct and document staff meetings to promote communication and teamwork. • Counsel and develop employees, administer disciplinary actions, and foster a positive work environment. • Cross-train staff to ensure operational continuity • Build and maintain professional relationships with providers, medical staff, and referring providers. • Promote teamwork between clinical and administrative staff • Ensure compliance with physician contractual agreements. • Communicate proactively with providers regarding quality of care and revenue opportunities. • Maintain current provider enrollment, credentialing, and licensure. • Ensure clinic operations align with the organization’s mission, vision, and quality standards. • Support adherence to nursing practice guidelines and the applicable code of conduct. • Collaborate with ancillary services to maintain a safe, clean, and secure environment. • Assist accounting with payroll, timecard verification, and accounts payable. • Generate and analyze monthly reports on patient volume, services, and year-over-year comparisons. • Reconcile financial records, including balancing ledgers to bank statements. • Collect, open, and distribute daily mail. • Assist with ordering clinic and office supplies. • Review explanation of benefits (EOBs), resolve denials, and resubmit claims with appropriate corrections as well as coordinates with the Physician Billing Department on accounts receivable and collections processes. • Review accounts prior to referral to collections or credit bureaus. • Work with patients to establish payment arrangements and reduce collection activity. • Create and manage reports, files, and operational documents. • Troubleshoot systems and support cross-training efforts. • Utilize external resources such as Availity, Passport, and other required platforms. • Coordinate facility maintenance and repair needs. • Utilize internal tools such as email, calendars, word processing, and spreadsheets. • Address patient concerns and complaints in a professional manner. • Perform additional duties as assigned by the director or provider. Requirements Regulatory Requirements • Completes annual educational requirements within the assigned time frame. • Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital. • BLS Certification