Description Lynch Truck Center in Waterford has an exciting opportunity to join our team as an experienced Commercial Truck Service Advisor. Must come with a positive attitude and willingness to hustle! Who We Are: Lynch is a family-owned group of Automotive Dealerships and Commercial Truck Centers that has been operating for over 65 years! Lynch offers competitive compensation packages, as well as the best benefits in the industry. What this means for you is lower premiums, lower deductibles, and better overall coverage. As we continue to grow our business, we also grow our biggest asset—our talented staff! We have countless internal promotion and advancement opportunities for you to further your career! Join a family-owned company with family values! Lynch is proud to offer industry leading income and benefit opportunities: • Health Insurance, covering 100% preventative care, starting at $140/month for single coverage and $570/month for family coverage • $0 copay through an independent clinic for Lynch Health Plan participants. • 401K with a company match of $0.30 cents on the dollar up to 5%, plus a fiscal year end discretionary match that in previous years was an additional 1.5%. • Dental & Vision Coverage • Company paid Short Term Disability & Life Insurance, LTD Insurance, FSA, Employee Assistance Program, Wellness program, Gym Membership Discount, PTO & Holiday Pay, Bereavement Pay, Employee Parts & Service Discount, Employee Vehicle Discount, and Referral Bonus • Part-Time Employees are eligible for: 401K, Employee Assistance Program, Referral Bonus, and Employee Parts & Service Discount Requirements • Must have experience as a Truck Service Advisor • Strong leadership and communication skills • Detail oriented with excellent organizational skills • Ability to multitask and accomplish tasks, despite interruptions • Proficient in resolving customer concerns and issues • Valid driver’s license and a clean driving record • Proven track record of dependability Responsibilities • Provide service information and recommendations to customers • Maintain dealership quality standards • Schedule appointments • Sell service, labor, and products • Accurately document repair orders with customer’s concern, cause, and correction • Conduct post-repair follow-up • Resolve customer complaints • Superior customer service • Assist the Service Manager in daily operation and oversight of service department • Maintain shop workflow to maximize shop productivity, based on dealership policies and technician skill levels • Provide support to other service advisors and technicians