Description Our Baristas function as the direct line to our customers. They are tasked with providing excellent customer service and maintaining a working knowledge of the products we offer. They take customer orders and prepare various items from coffee to tea and pastries as well. Our Baristas work as a team at each location striving to deliver the excellent quality and experience our customers expect from us. Essential Job Functions • Greets every customer and exhibits customer first attitude, exuding the 5 Steps of Customer Service • Maintains punctual attendance • Follows all recipes and standards - drink builds, cleanliness, workflow and customer service • Properly operates all brew equipment • Processes and completes customer’s orders in timely friendly manner • Understands various barista responsibilities - floater, register, bar, etc. • Responsible for overall general tidiness of shop / cafe - including service bar, dining room, bathrooms, dish area, storage areas • Complete deep cleaning tasks as outline in checklists from management team • Inform leadership team of any maintenance issues in a timely manner • Properly handle any guest issues or complaints as outlined in the training materials and by leadership team • Performs other duties as assigned Requirements Education/Experience Requirements Previous barista experience preferred but not required Skills/Qualifications • Excellent verbal communication skills • Excellent interpersonal skills • Meet all customer service expectations and standards in interactions with customers and fellow team members • Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment • Strong organizational skills and accountability in completing all tasks in a thorough, accurate and timely manner Working Conditions & Physical Demands • Able to lift up to 50 pounds • Able to stand for prolonged periods of time frequently • Mix of standard office, manufacturing, and retail store environments