Job Title: Front Office Associate Employment Type: Full-time Location: Coimbatore Industry: Hotel Qualification: Any Degree Experience: 0 - 3 years Job Summary We are seeking a highly motivated and friendly Front Office Associate to join our dynamic team at our prestigious hotel. This role requires excellent communication, customer service, and organizational skills to provide a seamless stay for hotel guests. Key Responsibilities • Greet guests promptly and professionally, register them by verifying identification, and efficiently handle the guest check-in and check-out procedures, including assigning rooms, collecting payment, providing room keys, and processing necessary paperwork. • Provide guests with relevant information about hotel amenities and services, operating hours, local area attractions, and procedures. • Manage guest reservations via phone, email, and online booking systems, ensuring accurate room availability and guest details. • Maintain a clean and organized front desk area and keep accurate guest records, update room status, and front office desk log relevant information. • Prepare vouchers, day to day cash transactions and maintain the ledgers and registers of internal and external official communications, and other clerical works. • Effectively communicate with guests, other departments within the hotel, and management and Ensure compliance with hotel policies and security procedures. Desired Candidate Profile • Any degree, or a related field (or equivalent experience) and proven 0 - 3 years of experience in front office associate, preferably in an hotel sector. • Basic knowledge of accounts is preferable. • Excellent customer service skills with a focus on hospitality and guest satisfaction • Strong communication and interpersonal skills to interact with diverse guests • Proficiency in using computer systems for reservation management and guest information • Ability to work flexible hours, including weekends and holidays