Skills: Education Qualifications Bachelor’s degree in: Business Administration / HR / Law / Criminology / Operations Preferred: MBA or relevant specialization in Operations / Compliance Professional Certifications (Preferred) FCRA Certification / Compliance Training (highly preferred) HR Compliance / Background Screening certifications Six Sigma / Process Improvement certifications (Green Belt preferred) Required Skillset Core Domain Skills Strong knowledge of: * Background screening lifecycle * Consumer Reporting Agencies (CRA) operations Expertise in: * Criminal checks, employment verification, identity verification Familiarity with: * Vendor management & third-party screening tools Compliance & Regulatory Knowledge Deep understanding of: * FCRA compliance (disclosures, consent, adverse action process) * Candidate rights and dispute mechanisms Awareness of: * EEOC guidelines (Green Factors) * Data privacy and audit requirements Analytical & Decision Skills Ability to: * Interpret data and risk signals * Balance analytics + judgment in decision-making Strong problem-solving and root cause analysis skills Process & Leadership Skills * Process design and optimization * Stakeholder management and influence * Strong ownership and accountability mindset * Ability to operate in ambiguous and high-risk environments Key Responsibilities 1. Process Ownership & Improvement Lead end-to-end background verification processes across: Criminal checks, employment verification, education verification, identity checks Identify operational inefficiencies and implement process improvements and automation Drive SLA adherence, turnaround time (TAT), and quality metrics 2. Regulatory & Compliance Leadership Ensure full compliance with: FCRA (Fair Credit Reporting Act) EEOC guidelines (Title VII) State-specific laws (e.g., Ban-the-Box regulations) Stay updated on evolving US compliance landscape Translate regulatory changes into operational processes and controls US background screening operates in a complex regulatory framework involving federal, state, and local laws, with high legal and financial risk for non-compliance 3. Decision Support & Risk Management Evaluate risk signals in background reports Support internal teams with compliance-driven decision-making frameworks Establish audit trails and documentation standards 4. Stakeholder Management Collaborate with: Product teams Operations Compliance/legal teams External vendors Act as a bridge between business, compliance, and technology 5. Industry Benchmarking & Innovation Bring best practices from companies like: First Advantage (high-volume, compliance-driven screening) HireRight / Sterling (global screening & automation) Introduce: Data-driven decision frameworks Continuous monitoring models Candidate experience improvements 6. Training & Institutionalization Train teams on: Compliance requirements Process frameworks Risk assessment Build a culture of disciplined decision-making and accountability Experience: 6–10 years of experience in background verification / screening domain Minimum 2–3 years in a leadership / process ownership role Experience working with or in: * First Advantage / HireRight / Sterling / Checkr / equivalent Exposure to: * US market background screening processes * High-volume screening operations