This involves communicating with potential and existing clients over email to assist in their payments, sending timely invoices, identifying/matching payments, and building relationships with clients. Understand client requirements and solve payment related issues with the assistance of the client servicing team and Japanese colleagues. Pre-requisites/Key characteristics and skills required:- The characteristics/skills that such a person will have to demonstrate are as follows: Technical skills • Knowledge of MS Word and PowerPoint • Advanced knowledge of MS Excel • Good typing speed • Excellent written English skills Abilities • Ability to work with numbers comfortably • Ability to gain an understanding of external systems related to payments • Ability to multi-task without losing focus • Ability to prioritize tasks at hand based on the client’s urgency levels • Ability to identify and solve potential issues/problem areas that clients may have • Ability to suggest service or process improvements • Ability to work independently and responsibly with minimum supervision • Ability to plan projects and execute them within a strict deadline • Ability to meet the team as well as individual deadlines • Ability to pre-empt certain concerning the situation and take corrective actions beforehand • Ability to research client history well and be well-informed • Ability to understand client perspective related to payments and meeting all requests; in turn contributing to an increase in client volume. Soft skills • Good communication skills • Good attention to detail • Good concentration and focus • Good analytical skills • Good planning and organizing skills • Good time management and scheduling skills • Good project management skills Skill Mention if Mandatory / Desirable Experience of minimum 5-6 years in Account Receivable / Collection Mandatory Team Management experience of 2 years minimum Mandatory Microsoft Excel skills such as vlookup, sumif, index, and other formulae Mandatory Go-Getter and can handle things independently Mandatory Good Academic & very good with numbers/calculation (minimum 1st class) Mandatory Job characteristics (List of Duties or Tasks Performed) In Japan, their payment procedures and documents are important deciding factors while choosing a service. We follow unique payment procedures and documents to ensure our clients find it easy to use our service. As an Assistant Manager, you need to be: Communication Responsible for managing email communication regarding payments - externally with clients and internally within the organization. Responsible for maintaining open communication channels with team members and internal stakeholders. Payment collection Experience in collection-related activities. Record and manage the collection of payments through bank and credit cards. Also follow-up for payments by sending reminders. Clear suspense accounts. Regularly update the debtor’s lists and target zero bad debts. Team management Experience in managing the team of the span of around 3-4 people. Manage a team that takes care of client communication for payment related queries, collections, account receivables.