• Resolve operational problems within the defined schedules and service level agreements. • Analyse root causes of operational malfunctions and provide resolutions. • Handle escalated issues and follow-up on outstanding issues promptly. • Develop preventive measures and document issue resolution procedures. • Manage job calendars and flows to ensure timely completion. • Recommend process improvements to improve operational efficiency and cost-effectiveness. • Monitor system operations and troubleshoot problems. • Manage application tool and monitor repair activities. • Maintain daily logs of operational issues and maintenance activities. • Contribute to business meetings and report on issue status. • Develop support plan to prioritize and resolve multiple issues. • Address customer issues promptly and accurately. • Quality control on created and loaded IOTs • Creation of IOT load files for the validation of - Standard IOT - Discount IOT - EU regulated IOTs • Implementation of IOT • Monitoring of end dates on Discounted IOTs. • Mediation rejections handling for TAPOUT creation Customers. • TAP halted files. (including Inspection Mode) • TAPOUT Rerating • Dataclearing support (All DCH level 1 issues) • UAT Testing • System Monitoring. • RAPIN Handling • RAP CDR correction/Recycling • AA14/OpData Handling • Ensure DCH configurations are up to date: - Industry Configuration - Local/TAP currency set up - MCCMNC - IAC and CC/NDC - Tax configuration • BID Management including emergency BID announcement as per TD38 • CDR handling to modify or filter as per requirement • Agreement setup as per CLL (Voice/SMS, data, CAMEL) • OIR handling and loading into the DCH on migration date • Agreement management for NRTRDE partners of our customers • Halted NRT files • New Customer implementation • NRTRDE Monitoring • NRTRDE ACR check • Wholesale rerating set up. • New account creation/access rights/password reset. • MVNO configuration. • User application access review • Process documentation. Requirements • Good verbal and written communication skills in English • 5+ years of experience with Engineering/telecommunication/IT profile • Having understanding of UNIX,FTP/SFTP. • Demonstrate problem-solving ability. • Ability to handle multiple tasks simultaneously. • General understanding of Telecommunications and wireless industries and technologies. • Ability to make sound decisions. • Strong written communication skills • Excellent follow up skills. • Ability to formulate and clearly communicate ideas • Active, self-motivated and well-organized personality • Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process • Ability to work with a trouble ticketing system • Duties are performed under minimal supervision.