Description Join the Ted Britt Ford Pro Elite Commercial Truck Repair Center as a Service Advisor! We are seeking a customer-focused, organized professional to support our growing commercial truck service operation. This role is ideal for someone with strong communication skills and experience working with fleet and commercial vehicle customers. Responsibilities • Greet customers promptly and professionally. • Write repair orders accurately based on customer concerns and technician findings. • Communicate repair recommendations, estimates, and completion timelines to customers. • Coordinate workflow between customers, technicians, and parts department personnel. • Monitor repair progress and provide status updates to customers. • Review completed repair orders for accuracy and ensure all work is properly documented. • Assist with warranty and fleet account documentation as required. • Build and maintain strong relationships with commercial and fleet clients. Qualifications • High school diploma or equivalent required. • Previous automotive or commercial truck service advisor experience preferred. • Strong knowledge of commercial vehicle maintenance and repair processes. • Excellent customer service, communication, and organizational skills. • Ability to multitask in a fast-paced service environment. • Experience with dealership management systems preferred. • Ability to build and maintain customer relationships. • Valid driver’s license with a clean driving record required. Compensation & Benefits • Competitive hourly pay plus commission or performance incentives • Medical, Dental, and Vision Insurance • LegalShield Coverage • Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance • 401(k) with Employer Match • Paid Sick Leave, Vacation, and Holidays • Employee discounts on vehicles, parts, and services • Career growth opportunities within the dealership group #ID26 Requirements ADA Essential Duties • Ability to stand, walk, and move throughout the service department for extended periods. • Ability to communicate clearly in person, by phone, and electronically. • Ability to occasionally lift up to 25 pounds. • Maintain regular and predictable attendance.