Description Intake and Access Coordinator (Full Time) Autism Treatment Center (ATC) is seeking an experienced, highly responsive Intake & Access Coordinator to serve as the centralized point of contact for families seeking outpatient therapy services across our Dallas, Fort Worth, and San Antonio locations. This is a critical referral-to-revenue position responsible for moving families efficiently from initial inquiry through assessment and the start of treatment while providing exceptional, white-glove service throughout the process. Key Responsibilities • Respond promptly to new referrals and family inquiries • Verify insurance eligibility and benefits • Coordinate and schedule tours, assessments, and initial appointments • Obtain insurance authorizations for assessment and ongoing treatment • Maintain consistent communication with families throughout the intake process • Manage the referral pipeline across ABA, Speech Therapy (ST), and Occupational Therapy (OT) • Track and report key pipeline KPIs, including referral volume, response time, conversion, authorization status, and time from referral to start of care • Partner with clinical and operational teams to identify and resolve barriers that delay access to services Requirements • Experience in healthcare intake, insurance verification, authorizations, patient access, or a similar role • Strong understanding of commercial/private insurance • Exceptional communication, organization, follow-through, and customer-service skills • Ability to manage multi-location pipeline with urgency and accuracy • Experience with Lumary or a similar healthcare operating/EMR system preferred • Experience with ABA, pediatric therapy, or behavioral healthcare strongly preferred Full-time position | Supporting Dallas, Fort Worth & San Antonio. At ATC, intake is more than answering the phone, it's ensuring families receive a responsive, compassionate experience and that children gain access to the services they need without unnecessary delays.