Description Position Title: STORE MANAGER Report to: OPERATIONS DIRECTOR Status: EXEMPT Date: POSITION SUMMARY: This position has accountability for the management of a store, with the attainment of financial, customer service, safety and sanitation standards as key objectives. These are obtained through modeling the Core Values of the Company. ESSENTIAL FUNCTIONS: • Accountable for the operating plan of a single, complex unit. • Maintains effective training programs for employees and managers ensuring that they have the skills and competencies needed to fulfill their role requirements. • Focuses on continuous improvement for in-store processes • Hires and onboards talent adequate to meet staffing needs and brand standards • Accountable for the progressive discipline of managers and employees within the business unit - holding to company practices and policies. • Clearly understands and is aligned with the Mission, Vision and Core Values of the Company. Practices behaviors that will bring Mission Statement to fruition. • Establishes goals and priorities for the store, which are aligned with the goals and objectives of the Company. • Continuously looks for ways to achieve, maintain and improve SQCST: great service to customers, food handling that ensures a safe and quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential. • Identify areas of opportunity using data and develops clearly defined action plans • Knows and implements actions to achieve productivity goals, customer satisfaction, food cost and quality, and safety/sanitation guidelines. • Ensures proper new-hire training procedures are followed and maintains cross-training programs; Coaches and develops Assistant Managers & Working Supervisors • Ensures proper channels and processes are followed for performance issues; motivates and counsels employees to support them in achieving their fullest potential. • Makes good decisions to the fullest extent of his or her responsibility in running the store. Works collaboratively with people from all levels and departments within the organization. • Practices community guidelines when communicating with others. • Actively participates in hiring and interviewing process. • Performs various other duties reflecting the same level of operation and interpersonal relations skills, knowledge, and responsibility. COMPETENCIES: • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals. • Resourcefulness - Securing and deploying resources effectively and efficiently. • Develops Talent - Developing people to meet both their career goals and the organization's goals. • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. • Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear. • Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. QUALIFICATIONS: Scheduling: • Available for work on any day of the week or shift; typically, this position enjoys a five-day work week with regular days off • Available for work at any store in the chain if transferred to a new store; must have reliable transportation Physical Ability: • Able to lift 10 pounds frequently; occasionally lifting up to 60 pounds • Wrist and hand motions; standing and/or walking up to 9 hours; reaching, bending, and squatting frequently; pushing and pulling frequently Mental Ability: • Time management skills with strong attention to detail; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner • Strong customer service skills required Pre-Employment Requirements: • Must pass drug screening test • Must pass pre-employment physical • Must also have passed a TB test within 2 years of start date with skin test Environmental Conditions: • Able to work in temperatures ranging from 0 degrees to 95 degrees • Around equipment that generates smoke as a by-product of cooking food Education: • College degree preferred • High school education or G.E.D. required Experience: • Food service or managerial experience preferred Desired Skills: • Good communication (oral and written) and listening skills • Good interpersonal skills (ability to develop interdependent relationships) • Self-development skills (desire and ability to learn) • Training/coaching skills (ability to develop competencies in people) • Planning skills (ability to set short-term, mid-term and long-term goals, measures, activities, and time frames) • Organizational skills (ability to coordinate multiple tasks/activities, ensure smooth and balanced workflow, and meet due dates); good time management skills and habits • Problem-solving/decision-making skills (ability to handle operational, staff, and customer problems on a timely basis); sees problems as opportunities for growth; is persistence in resolving an issue • Team building skills (ability to get team members to work cooperatively and collaboratively) • Analytical skills (ability to understand numerical reports and connect them to actions to take to make improvements) Desired Attributes: • Self-awareness (willingness to identify areas in need of improvement) • Self-directedness (initiative and proactivity) • Self-responsibility (accountable for oneself) • Action-oriented (exercising initiative to implement, follow-up and follow-through) • Willingness to change Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.