Description Our company is seeking a highly organized and detail-oriented ROI Representative to join our team. The ideal candidate for this position will be responsible for: - Processing all types of medico/legal, first party, and third party ROI requests in accordance with federal and VA rules, regulations, and directives. - Processing duplicate records from paper charts. - Retrieving documents from electronic health records. - Coordinating requests for information from Radiology and Pathology Lab. - Providing customer service to VA Veterans and associates for all types of ROI requests and questions. - Providing back-office ROI support services. We are an equal opportunity employer and welcome all qualified candidates to apply. If you are a highly organized and detail-oriented individual with experience in medical records or health information management, we encourage you to apply for this exciting opportunity. Requirements - High school diploma or equivalent. - At least 2 years of experience in medical records or health information management. - Knowledge of federal and VA rules, regulations, and directives related to ROI. - Proficient in Microsoft Office Suite. - Excellent communication and customer service skills. - Ability to work independently and in a team environment. - Strong attention to detail and organizational skills.