Description Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations. Essential Duties and Responsibilities: • Answer all incoming internal and external calls promptly and professionally • Operate computerized switchboard and paging systems • Route patient, staff, and public inquiries appropriately • Respond to emergency calls, alarms, disaster codes, and 911 notifications • Announce emergency codes using public address and paging systems • Maintain call logs, incident records, and ward information • Assist callers with placing outgoing calls • Monitor alarm systems and emergency communication equipment • Provide calm, professional service to distressed or difficult callers • Use Microsoft Outlook, Word, and Excel for reporting • Comply with HIPAA, VA policies, and security requirements Requirements Required Qualifications: • High school diploma or Associated Degree • 1–2 years of call center or telephone operator experience • Medical terminology knowledge preferred • Strong communication and customer service skills • Ability to pass background check and security clearance • HIPAA and VA training required (provided) Work Environment: • On-site medical facility • Rotating shifts; no permanent shift assignments • VA-provided equipment