Description - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the hotel's needs. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards) - Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. - Comply with certification requirements as applicable for the position, including Alcohol Awareness, Food handlers, Safety, etc. - Maintain a friendly and warm demeanor at all times. - Perform preparatory tasks and side work duties to ensure guests are served promptly and efficiently. - Know how to read the Banquet Event Order and be familiar with the menu of the assigned function. - Serve guests according to the hotel's standards in a friendly, courteous, and professional manner. - Respond to guest problems, complaints, and accidents; Refer to management if necessary. - Be informed of all current hotel policies. - Be familiar with fire exits, fire extinguisher locations, and safety rules. - Maintain the banquet storeroom in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions. - Clear banquet space after completing functions and ensure all equipment and supplies are stored and restocked properly. - Employees must always be attentive, friendly, helpful, and courteous to guests, managers, and all of their fellow employees. - Be familiar with the organization of the hotel and know the function of each department. - Handle items for “Lost and Found” according to the standards. - Perform other tasks/jobs as assigned by supervisor or manager. - Attend meetings as required by management. Requirements - High School diploma or equivalent and/or experience in a hotel or a related field preferred. - Alcohol Awareness Certification (must comply with State regulations) - Must be able to convey information and ideas clearly. - Must be able to evaluate and select alternative courses of action quickly and accurately. - Must work well in stressful, high-pressure situations. - Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Must maintain composure and objectivity under pressure.