Description Rediscover Purpose At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services Representative - Float Locations: South Nashville, Franklin & Hendersonville (with rare occasional coverage in Murfreesboro and Lebanon) As a Patient Services Representative - Float, you will be the welcoming face that sets the tone for a patient's entire experience at ADVENT, ensuring our patients feel supported and cared for from their very first visit through every step of their journey. How you will make an impact as a Patient Services Representative - Float: • Greet patients and accurately check patients into EHR using established patient registration check-in protocols • Order Sleep Study devices utilizing the system • Upload sleep study reports into the system • Review future clinic schedules to ensure insurance and necessary patient documentation is within the patient chart • Schedule patient appointments • Answer call center calls to provide overflow coverage as necessary • Own the opening and closing of the clinic per established guidelines • Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance, and works with clinic team members to maintain the daily schedule • Crosstrain to assist with other non-clinical duties as needed • Order medical supplies and pharmaceuticals as needed, per established protocol What we’re looking for in a Patient Services Representative - Float: • Minimum of 2 year of healthcare experience required • Prior insurance experience required • Strong customer service focus • Proven ability to multitask in a fast-paced environment • Solid technology skills including Outlook, Word, Excel, Electronic Health Records • Great attention-to-detail and accuracy in work • Proven ability to independently apply best practices in time management • Prior experience and/or desire to work in a role held accountable to quality performance metrics • Solution oriented problem solver • Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done • Ability to work within all ADVENT Tennessee market clinics as needed • Strong work ethic • Valid driver license required Why you should choose ADVENT: • 16-20 days of PTO (prorated your first year based on start date) & holiday pay • Medical, Dental, and Vision Plans • 401k Contribution & Life Insurance • Convenient Monday – Friday schedule • Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions Schedule: This is a 32-40 hour full-time flex position. Monday - Friday: 8am -5pm (hours may vary)