Description The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients. Key Responsibilities: • Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency. • Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely. • Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries. • Job Tracking and Documentation: Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements. • Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction. • Data Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software. Requirements • High school diploma or equivalent • 1-3 years of experience in an office setting • Team player mentality and work ethic • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.) • Minimum 50 words per minute typing skills • Strong attention to detail and accuracy in data entry • Excellent punctuality • Excellent communication skills, both written and verbal • Excellent time management skills • Ability to handle high-pressure situations and resolve conflicts quickly • Ability to manage multiple tasks simultaneously and meet deadlines • Strong organizational skills Preferred Qualifications • Associate or Bachelor's degree in business or a related field • Prior experience in customer service and dispatching in a related field • Familiarity with HVAC/R and plumbing systems and services Working Conditions • Ability to work in a fast-paced office environment • May require sitting for extended periods, using a computer and telephone • Occasional lifting of up to 50 pounds • Flexibility to respond to after-hours emergencies or urgent client needs may be required