Description Join Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you’ll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call. Position Details • Employment Type: Full-Time or Part-Time • Shift: Flexible (Days, Evenings, Weekends) • Department: Reservations / Front Office What You’ll Do • Answer incoming calls and assist guests with reservations and inquiries • Book guest rooms, spa services, golf tee times, dining, and recreational activities • Provide accurate information on rates, packages, and resort amenities • Enter and manage reservations in the property management system • Handle reservations via phone, email, and other channels • Process group bookings and rooming lists • Assist with special requests and coordinate with front desk and operations teams • Utilize upselling techniques to enhance guest bookings • Process gift certificates and administrative tasks (labels, mailings, etc.) • Provide directions, general resort information, and exceptional customer service Requirements What We’re Looking For • Must be at least 18 years of age • High school diploma or equivalent • Previous customer service, reservations, or call center experience preferred • Experience with property management systems (Springer Miller a plus) • Proficiency in Microsoft Office (Word, Excel) • Strong communication and phone skills • Detail-oriented with strong organizational abilities • Ability to multitask in a fast-paced environment Work Environment • Indoor office or call center setting • High-volume phone and reservation environment • Team-oriented, guest-focused atmosphere About Lake Lawn Resort Located on Delavan Lake, Lake Lawn Resort is a premier destination offering a wide range of guest experiences. The reservations team plays a critical role in shaping the guest journey from the very first interaction. Disclaimer This role includes a variety of responsibilities to support daily operations.