Description Join our team as a Front Desk Agent and serve as the face of the resort, creating a positive first and last impression for every guest. In this fast-paced, guest-focused role, you’ll handle check-ins and check-outs, manage reservations and billing, and provide exceptional customer service. This position is ideal for individuals who enjoy hospitality, problem-solving, and delivering memorable guest experiences. Position Details • Employment Type: Full-Time or Part-Time • Shift: Flexible (Days, Evenings, Weekends, Holidays) • Department: Front Office / Guest Services What You’ll Do • Greet guests in a friendly, professional manner during arrival and departure • Process guest check-ins and check-outs efficiently and accurately • Handle all forms of payment, including cash, credit cards, and room charges • Assign guest rooms and manage room inventory and availability • Enter and retrieve guest information, reservations, and billing details using property management systems • Provide information about resort amenities, services, rates, and special packages • Answer phones and respond to guest inquiries, requests, and concerns promptly • Assist guests with directions, reservations, and special accommodations • Maintain accurate records, including registration cards, receipts, and reports • Prepare, run, and distribute daily reports as needed • Monitor and maintain front desk supplies, brochures, and materials • Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift • Anticipate guest needs, resolve issues, and escalate concerns when appropriate • Follow all safety, emergency, and resort procedures • Support overall front office operations and perform additional duties as assigned Requirements What We’re Looking For • Must be at least 18 years or older • High school diploma or equivalent required • Previous customer service, front desk, or hospitality experience preferred (not required) • Proficiency in Microsoft Excel and basic computer systems • Strong communication and interpersonal skills • Excellent attention to detail and organizational skills • Ability to multitask and work efficiently in a fast-paced environment • Professional demeanor with a strong guest service mindset • Reliable, punctual, and team-oriented Physical Requirements • Ability to stand for extended periods of time • Frequent use of hands for typing, handling documents, and operating office equipment • Occasional lifting of up to 25 lbs. • Ability to perform repetitive tasks such as data entry and phone use Work Environment • Fast-paced front desk environment within a busy resort setting • Frequent interaction with guests, team members, and management • Primarily indoor setting with consistent guest traffic • Requires flexibility to work weekends, holidays, and peak seasonal periods • Multitasking environment with frequent interruptions and shifting priorities About Lake Lawn Resort Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow. Disclaimer This role includes a variety of responsibilities to support daily operations.