Description Job Title: Property Manager Work Location: Field Reports to: Area Manager or District Manager Full-Time Hourly, Non-Exempt Role Summary The Property Manager is the first point of contact for customers of the storage center and plays a crucial role in ensuring smooth day-to-day operations. This full-time, hourly position requires a dynamic individual with strong sales, customer service, and administrative skills. The Property Manager oversees facility management, drives revenue growth, and maintains a clean, secure, and welcoming environment for all customers. Key Responsibilities Sales and Marketing • Achieve sales and revenue goals by leveraging effective advertising, marketing strategies, and direct customer engagement – both in person and over the phone. • Develop and implement marketing strategies based on competitive insights to attract and retain customers. Customer Relations • Deliver exceptional customer service by providing accurate information, addressing inquiries, and resolving issues in a professional and positive manner. • Identify opportunities to enhance services and implement improvements to benefit both new and existing customers. • Serve as a professional representative of the property and USA Storage Centers as a whole. Administrative and Financial Management • Monitor and optimize revenue by adjusting pricing, promotions, and occupancy strategies to maximize profitability. • Manage daily administrative tasks, including processing customer payments, handling invoices, making bank deposits, and maintaining accurate financial records. • Ensure compliance with budgetary guidelines by controlling expenses and tracking financial performance. • Oversee delinquent accounts, follow up on outstanding payments, and take appropriate actions in accordance with company policies and state lien laws. • Submit timely and accurate reports on property performance, financials, and operational updates. Property Maintenance and Security • Ensure the facility is clean, well-maintained, and secure by following maintenance checklists and conducting regular property inspections. • Monitor security systems and promptly address any issues to maintain a safe environment for customers and staff. • Oversee the upkeep of office areas, restrooms, grounds, and vacant units to uphold high cleanliness standards. • Maintain an adequate inventory of supplies and coordinate necessary repairs in a timely manner. • Perform minor maintenance tasks, including changing light bulbs, cleaning units, removing locks, picking up trash, spraying weeds, and ensuring the property is in top condition. • Oversee and coordinate with contractors for larger maintenance projects and facility improvements. Leadership and Team Management • Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement. • Adhere to company policies, procedures, and The Highline Way while maintaining the highest level of professionalism. • Perform other duties as assigned by the supervisor to support overall facility operations. • Reports to Area Manager or District Manager. Requirements Skills Required • Proficiency in sales techniques, revenue growth, and administrative tasks. • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. • Strong verbal and written communication skills, with the ability to effectively engage with both internal and external customers. • Outgoing and friendly personality with a professional demeanor and appearance. • Ability to work independently with minimal direct supervision. • Strong problem-solving skills with a balanced, mature, and professional approach to both people and challenges. • Ability to work under pressure, meet deadlines, and maintain a positive attitude while delivering exceptional customer service. • Self-motivated with the ability to follow instructions, adhere to standard procedure, and complete tasks efficiently. Education and Experience Requirements • High-school diploma or GED required; college coursework or degree preferred. • Previous experience in sales, retail, or a customer-facing environment preferred. • Must pass a pre-employment background check and drug screening. • Valid driver’s license and proof of insurance required for business-related vehicle use. Physical Requirements • Ability to lift and carry up to 50 lbs. • Must be able to stand for extended periods, up to 8 hours at a time. • Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally. • Must maintain a professional appearance and project an outgoing, friendly demeanor. • Ability to safely and successfully perform essential job functions while meeting productivity standards. • Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations. Schedule Requirements • This role includes working Saturdays, open to occasional overtime, and ready to step in when needs arise. • Candidates must be willing to adapt their schedule to cover extended hours or additional shifts when necessary to meet operational needs and customer demand.