Description Job Title: Area Property Operations Lead - Field Based (Storage) Work Location: Cumming, GA; Statham, GA; Dawsonville, GA; Monroe, GA; Winder, GA; Lilburn, GA Reports to: District Manager Full-Time, Hourly, Non-Exempt Role Summary The Area Quality Lead is a hands-on, field-based role responsible for maintaining the cleanliness, functionality, and overall condition of multiple storage properties within a designated district. This role is essential to ensuring our properties are consistently clean, rent-ready, and operating at a high standard. The Area Quality Lead spends a significant portion of time onsite performing routine cleaning, light maintenance, and property inspections, while also supporting day-to-day operations, customer experience, and overall property performance. In addition to maintaining physical standards, this role plays a key part in identifying issues, supporting operational processes, and ensuring each location reflects the quality and professionalism of USA Storage Centers. This is an active, field-based position requiring travel between sites, strong attention to detail, and a high level of ownership. Key Responsibilities Property Maintenance • Ensure property cleanliness by picking up trash and debris. • Clean and prepare vacant units to meet USA Storage Centers’ rent-ready standards. • Maintain golf cart cleanliness, charging, and monthly safety inspections. • Keep office, restrooms, hallways, and grounds clean and organized. • Perform minor maintenance tasks during each property visit such as replacing light bulbs, spraying weeds, checking gate motor functionality, and applying overlocks. • Coordinate with contractors for major repairs and improvements. • Create and track maintenance requests using Service Channel. • Regularly audit property conditions and ensure sufficient supplies are available, coordinating with the Director of Maintenance or District Manager for timely repairs. Sales and Marketing • Ensure facility and unit readiness for new and existing customers to support sales and revenue objectives. • Conduct quality audits to ensure standards are met or exceeded. • Engage in limited direct-in-person interactions with potential customers as needed. • Ensure consistent marketing efforts by inspecting and maintaining signage quality. • Conduct audits on the visibility and effectiveness of signs, banners, promotional flags, and balloons. • Assist in the installation and maintenance of marketing materials as required. Customer Relations • Promote and maintain excellent customer relations by providing information and assisting in issue resolution alongside the Remote Customer Service Manager (RCSM) and District Manager. • Suggest improvements to enhance customer experience and quality service. • Handle customer concerns in a professional and effective manner, representing USA Storage Centers with integrity. Administrative Duties • Retrieve and process mail and payments from designated drop boxes. Forward any pertinent items to the Hub. • Complete daily checklists via Excel or company software. • Perform basic POS system tasks, including move-ins, payments, account notes, and tenant move-outs. • Assist in auction processes per company policies and procedures. • Submit accurate and timely operational policies and procedures. • Maintain professionalism in all communications, including email, phone, and text. • Monitor work emails regularly and respond professionally and efficiently. Property Management and Security • Conduct detailed property inspections and document findings. • Identify and report security concerns by monitoring entry logs. • Apply overlocks and track them using the Davinci system. • Ensure security systems, including surveillance cameras, are operational and escalate any issues promptly. Requirements Skills Required • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. • Strong verbal and written communication skills, with the ability to effectively engage with both internal and external customers. • Ability to work independently with minimal direct supervision. • Strong problem-solving skills with a balanced, mature, and professional approach to both people and challenges. Education and Work Experience Requirements • Previous experience in sales, retail, or a customer-facing environment preferred. • Must pass a pre-employment background check and drug screening. • Valid driver’s license and proof of insurance required for work-related travel. Physical Requirements • Ability to lift and carry up to 50 lbs. • Must be able to stand for extended periods, up to 8 hours at a time. • Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally. • Ability to work in various weather conditions (hot, cold, rain, sun). • Must maintain a professional appearance and project an outgoing, friendly demeanor. • Ability to safely and successfully perform essential job functions while meeting productivity standards. • Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations. Scheduling Expectations • Position requires flexible availability to accommodate multi-suite coverage. • This position requires the flexibility to work Saturdays, occasional overtime, and as business needs dictate. • Frequent travel between sites; mileage reimbursement will be provided as applicable.