Description Job Title: Assistant Property Manager (Part-Time) Work Location: Field Reports to: Area Manager or District Manager Part-time, Hourly, Non-Exempt Role Summary The Assistant Property Manager supports the day-to-day operations of the storage facility by assisting the Property Manager and acting as a resource for customers. This part-time, hourly position (8-10 hours/week) plays a key role in delivering exceptional customer service, supporting sales efforts, completing administrative tasks, and maintaining facility cleanliness and security. The ideal candidate is detail-oriented, proactive, and capable of stepping in during the Property Manager’s absence when scheduled. Key Responsibilities Customer Service & Sales Support • Provide outstanding service by greeting customers, answering questions, handling inquiries, and resolving concerns in a timely, professional manner. • Support sales efforts by responding to leads, assisting with unit rentals, and promoting products and services. • Help ensure store appearance, signage, and customer areas are clean and welcoming. Administrative and Financial Management • Process customer payments, update records, and support daily office tasks such as invoicing, deposits, and filing. • Assist in monitoring facility performance, including occupancy, revenue, and customer retention metrics. • Support follow-up on delinquent accounts and lien processes in accordance with company policy and legal standards. • Help prepare reports and communicate updates to leadership. Facility Maintenance & Security • Conduct regular property inspections to ensure the grounds, restrooms, office, and units are clean, safe, and in good repair. • Assist with minor maintenance tasks such as changing light bulbs, cleaning units, removing locks, and general upkeep. • Monitor inventory of office and cleaning supplies and assist with ordering when needed. • Respond promptly to safety or security issues and escalate as needed. Team & Leadership Support • Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement. • Adhere to company policies, procedures, and The Highline Way while maintaining a high level of professionalism. • Perform other duties assigned by the supervisor to support overall facility operations. • Act as a resource to peers and floating managers, contributing to a collaborative and productive environment. • Support the Property Manager in training new team members and leading by example in customer service and professionalism. • Step in to cover the Property Manager’s responsibilities during scheduled absences or high-volume periods, under the direction of the Area or District Manager. Requirements Skills Required • Customer-first mindset with strong communication and interpersonal skills. • Basic sales, administrative, and computer skills (Microsoft Word, Excel, Outlook). • Ability to multi-task and maintain attention to detail in a fast-paced setting. • Professional demeanor and strong organizational habits. • Comfortable working independently and taking initiative. • Prior experience in customer service, retail, or facility operations preferred. Education and Experience Requirements • High-school diploma or GED required; college coursework or degree preferred. • Previous experience in sales, retail, or a customer-facing environment preferred. • Must pass a pre-employment background check and drug screening. Physical Requirements • Ability to lift and carry up to 50 lbs. • Must be able to stand for extended periods, up to 8 hours at a time. • Must maintain a professional appearance and project an outgoing, friendly demeanor. • Ability to safely and successfully perform essential job functions while meeting productivity standards. • Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations. Schedule Requirements • This position is part-time at 8-10 hours per week, with Saturday availability required. • Must be flexible to adjust hours within their schedule based on business needs, seasonal volume, or staffing coverage. • Occasional additional hours may be offered but are not required unless mutually agreed upon.