Description About Us Volz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work with a management team who provides a fun, high energy environment. Benefits • Medical Plan • Dental Plan • Vision Plan • 401(K) Plan w/ Matching • Training Provided • Paid Vacation • Employee Appreciation Events (i.e. Holiday Parties, Sporting Events, Luncheons) • Multitude of Tenure Employees Responsibilities • Schedule service appointments and speak with customers every single day by following up over the phone after each appointment. • Run our pick up and delivery & shuttle scheduling service • Actively listen to customers, answering their questions, and directing them appropriately as they request. • Respond quickly to customer phone calls • Help take care of over flow from service advisors • File service requests • Assist with rental fleet • Park Cars • Work with manufacturers online • Follow up on customer satisfaction • Learn Ford Warranty • Other duties as assigned Requirements Qualifications • Strong computer skills, including Outlook, Excel and Word • Strong customer service background • Excellent verbal and written communication skills • Punctual, reliable and eager to improve • Clean driving record and valid driver’s license