Description The Program/ Mutuel Supervisor is responsible for producing and printing all the daily programs used by Track guests and assisting mutuel department during open hours. Schedule In this role, you will work a combination of both first and second shift. Shift times can vary in between the hours of 10am - midnight. Principal Duties & Responsibilities • Responsible for all training of program department employees. • Responsible to produce all on-site racing programs including program layout and printing. • Responsible for program and mutuel sellers and their accountability while on duty. • Responsible for opening and/or closing duties for program and mutuel department. • Responsible for daily paperwork and reporting for programs and mutuels. • Responsible for heavy duty copy and tote machines and their malfunctions and servicing. Supervision All Program Department and mutuel personnel including sellers and printers. Requirements • Performs other job-related duties as requested. • Proof of eligibility to work in the United States. • Knowledge of horse racing/simulcast industry. • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, guests and horsemen. • Ability to maintain a calm, composed presence in an often-challenging environment where multi-tasking occurs. • Must be able to obtain an Ohio State Racing Commission License. Education • High School Diploma or GED Required Work Experience • 1+ Years of Prior Relevant Experience Customer service Required Working Conditions and Physical Requirements • Flexible working schedule, which includes nights and weekends • Occasionally required to stand, walk, and sit throughout the shift • Must be able to lift 40 pounds • Requires frequent wrist and hand use. Knowledge, Skills and Abilities • General knowledge of mathematical skills including addition, subtraction, multiplication and division • Ability to effectively communicate in English, in both written and verbal forms • Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality • Ability to lead and mentor a team • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts • Maintain a professional, neat and well-groomed appearance adhering to company standards