Description Primary Purpose: The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure experience by creating accountability to company policies and procedures as well as appropriate laws and regulations. Principal Duties & Responsibilities • Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions. • Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft. • Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances. • Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development. • Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. • Testify in court as a representative for the company as necessary. • Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee. • Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies. • Collaborate with leadership to maximize guest experience. Requirements Performs other job-related duties as requested Proof of eligibility to work in the United States Education • High School Diploma or GED Required Work Experience • 1+ Years of Prior Relevant Experience Required • 1+ Years of Prior Relevant Experience Gaming and/or Surveillance experience Preferred Additional Requirements • Previous experience working in a similar setting. Preferred Knowledge, Skills and Abilities • Detailed knowledge of Slots, Race & Sports Book and Casino Cage procedures. • Knowledge of advantage play systems and cheating methods. • Detailed knowledge of local gaming regulations. • Proficient in basic math without use of a calculator. • Ability to distinguish colors. • Professional appearance and demeanor. • Excellent telephone etiquette and communication skills. • Excellent customer service skills. • Basic working knowledge of various computer technology and software to include Microsoft Office applications. • Effectively communicate in English, in both written and oral forms.